Q. I forgot my KCTCS password and/or username. How do I reset it?


Go to https://jefferson.kctcs.edu, click on the User Account Center link at the top of the page, and follow the directions listed. If you need more help, you can contact Jefferson’s Computer Help Desk by calling 502-213-4357 

At the Downtown Library, computer help desk staff may also be able to assist you if you are a current student, know your student ID number, set up a backup email or phone number for your account, and remember the answers to your security questions. 

You must update your password every 90 days. Passwords must be at least 8 characters long and must have at least one capital letter, one lowercase letter, one number, and one symbol. 


  • Last Updated Aug 10, 2017
  • Views 2
  • Answered By Jennifer Jeffers

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Ask a Librarian: Chat, Email, Phone, and Text services are limited when classes are not in session or when the college is closed for the holidays, the schedule is as follows:

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