Q. I forgot my KCTCS password and/or username. How do I reset it?
Go to https://jefferson.kctcs.edu, click on the User Account Center link at the top of the page, and follow the directions listed. If you need more help, you can contact Jefferson’s Computer Help Desk by calling 502-213-4357.
At the Downtown Library, computer help desk staff may also be able to assist you if you are a current student, know your student ID number, set up a backup email or phone number for your account, and remember the answers to your security questions.
You must update your password every 90 days. Passwords must be at least 8 characters long and must have at least one capital letter, one lowercase letter, one number, and one symbol.
Ask a Librarian: Chat, Email, Phone, and Text services are Monday through Thursday, 9:00 a.m. - 7:00 p.m. and Friday, 11:00 a.m. - 2:00 p.m.
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Ask a Librarian: Chat, Email, Phone, Text
May 7 – June 1
Questions received will be reviewed and answered once daily. Closed Saturday and Sunday.
Questions posted after hours or on Saturday and Sunday will be answered on the next business day.