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FAQs

What do I do if I get a Single Sign-on Error when trying to use Learning Commons databases?

If you are trying to access a Learning Commons database and encounter an error, try clearing your cache or even using a different browser. Learn how to clear your cache on any device. Alternatively, if you are using Chrome or Firefox, here is a PowerPoint with detailed directions on how to clear your cache.

You can also use a private browsing window to access databases:

  • Chrome > Incognito window (PC: Press Ctrl + Shift + N; Mac: Press Shift + ⌘ + N)
  • Firefox > Private window (PC: Press Shift + Ctrl + P; Mac: Press Shift + ⌘ + P)
  • Edge/IE > InPrivate window (PC: Press Shift +Ctrl + N)

If the problem persists, please reach out to us through Ask a Librarian. 

Last Updated: Nov 04, 2021    
Views: 217 FAQ Views